How do I add a pet to my PetMeds account?

Click Add Pet on your account dashboard. Enter species, breed, weight, age, sex, and any known conditions. Every order you place ties back to a pet profile so the pharmacy can verify weight-based dosing and check for interaction risk.

Where is my order history?

Order history is on your account dashboard, below the pet profiles. Every order you've placed is listed with its current pipeline stage and total. Click any order to expand the five-stage tracker.

How do I reorder a prescription?

Click Reorder on any past order. The items and quantities are added to your cart. If the prescription has expired, the order is held in Pharmacy Review and you get an email to update the Rx.

How do I turn on AutoShip for an order?

On any past order, click Subscribe. Choose your cadence (30, 60, or 90 days), and Ordergroove registers the subscription. You save 15% and shipping is always free. Skip, delay, or cancel anytime from the same order card.

Can I manage multiple pets under one account?

Yes. You can add unlimited pet profiles under a single PetMeds account. Each order is tied to a specific pet so the pharmacy has the right weight, species, and Rx context.

Where do I update my payment method?

Update your payment method from the account settings section — below order history. Changes apply immediately to new orders and to AutoShip renewals on their next billing date.

How do I cancel an AutoShip subscription?

From the order card in order history, click the AutoShip toggle and choose Cancel. There is no commitment and no cancellation fee. You can also cancel from the reminder email Iterable sends before every renewal.

What can I do in my PetMeds account dashboard?

Your PetMeds account dashboard lets you manage pet profiles, view order history with the five-stage pipeline, reorder any past order with one click, turn AutoShip on or off, update your shipping address, and manage payment methods. Every account action is logged and tied to the OMS order record.

Your Account · Member since 2018

Welcome back, Sarah.

Manage your pets, order history, and AutoShip subscriptions from one place. Every order you place ties back to a pet profile so the pharmacy has the right context for dosing and interaction screening.

2 Pets

47 Orders placed

3 AutoShip active

AutoShip is managed in your account. Review every active subscription, change cadences, skip or delay individual shipments, and cancel anytime.

Manage AutoShip Subscriptions

Account Settings

Email sarah.k@example.com
Shipping address 2214 NW Cedar Ln, Portland, OR 97210
Payment method Visa ending 4821 · expires 09/28
Veterinarian Dr. Reynolds · Portland Animal Clinic · (503) 555-0142

Reviewed by Dr. Sarah Chen, PharmD Licensed pharmacist · University of Florida College of Pharmacy · Last reviewed October 10, 2026

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Account Settings

Every order in one place

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Account Settings

Every order in one place