A single phone line, a single promise.

Before we were a company, we were a question.

My mother had a beagle named Copper. Every month, she'd drive forty minutes to the vet's office, wait in line, and pay a price that never quite made sense for a preventive her dog had already been taking for years. One afternoon, standing in that line for the third time in a month, she turned to me and said: "There has to be a better way to do this."

That question became PetMeds. We started with one phone number, one pharmacist, and a promise — that any pet parent in America could have their pet's medications delivered to their front door, at a fair price, from people who actually answered the phone. No runaround. No markup games. Just the medicine, when it was needed, from someone who cared whether the pet got better.

Three decades later, we've served more than two million families. We've grown from three people to a team of hundreds. We've added food, supplements, telehealth, and hundreds of brands to the shelf. But the founding question hasn't changed. Neither has the promise.

Every pet deserves to live a long, happy, healthy life. And every pet parent deserves a pharmacy that treats them like a person, not a transaction.

Daniel Hartwell Co-Founder · Delray Beach, Florida