The questions farm families ask us most.

Only for prescription medications. Flea and tick preventives, food, supplements, dental chews, livestock pour-ons, and most other over-the-counter products don't require a prescription.

If a product requires an Rx, you'll see "Prescription Required" on the product page. We'll contact your veterinarian directly through our Vet Portal to verify — or you can upload it during checkout.

Just give us the name and phone number of your current pharmacy — we'll contact them and handle the transfer for you. You can also upload a photo of your current prescription label in your account.

Most transfers complete within 24 hours. We'll email you the moment we have your prescription on file.

We'll notify you before your prescription expires and route the renewal through the Vet Portal. Your AutoShip order pauses at Stage 02 (Pharmacy Review) until the new prescription is verified — no wasted shipments, no surprise charges.

The moment your vet approves, the loop re-enters the pipeline automatically.

Every prescription is verified by a licensed PharmD (Doctor of Pharmacy) before it ships. If anything about the prescription or dosage is unclear, the pharmacist contacts your prescribing vet directly through our Vet Portal.

If you have a question about your pet's medication, our pharmacists are available to talk — just call 1-800-738-6337.

No. We handle everything. When you transfer to Rural King Pet Pharmacy, we coordinate directly with your old pharmacy to move the prescription over. You don't need to call them or notify them yourself.

Once we have the prescription on file, your old pharmacy will automatically be out of the picture.

Yes, in most cases. Compounded medications — like flavored liquids or custom dosages — can be ordered if your vet prescribes them. Because they're made specifically for your pet, compounded medications cannot be returned.

Call us at 1-800-738-6337 to discuss a compounded prescription before ordering.

AutoShip is our subscription program. Choose how often you want each product delivered — every 30, 60, or 90 days — and we handle the rest.

You save 15% on every AutoShip order, shipping is always free, and you can skip, delay, change, or cancel any shipment from your account with one click.

Yes. AutoShip has no commitment. You can pause, skip, reschedule, or cancel any subscription from your AutoShip dashboard.

Cancel-save offers appear first — skip a month, change cadence, or swap the product — and if you still want to cancel, it's one click. No fees, no penalties.

AutoShip customers save 15% on every recurring order, plus free shipping on orders over $49. Most customers save between $200 and $500 per year.

Use our AutoShip savings calculator on the homepage to see your potential savings.

Yes. In your account, change cadence for any AutoShip loop — every 30, 60, or 90 days. Changes made at least 48 hours before the ship date take effect on that cycle.

If you change cadence after the ship date passes, the change applies to the next cycle. You'll get an email confirmation from Iterable the moment the change lands.

Yes. From your account or the track-order page, you can skip one shipment, delay by a week, or pause the loop entirely. No phone calls, no fees.

If you pause, the loop stays paused until you actively resume it. AutoShip never auto-resumes on its own.

Standard shipping is $5.99 and arrives in 3–5 business days. Orders over $49 ship free, and AutoShip orders always ship free with no minimum.

Most orders placed before 4 PM Eastern leave our pharmacy the same business day.

Any order over $49 ships free. AutoShip orders always ship free — no minimum, no exception.

If your cart is under $49 and you're not on AutoShip, shipping is $5.99 flat rate. Add a small item or turn on AutoShip to unlock free shipping instantly.

Every order has a live status you can follow through the five-stage pipeline — Order Placed, Pharmacy Review, Packed, Shipped, and Delivered.

Enter your order number at ruralking-track-order to see exactly where it is right now.

Refrigerated medications ship in insulated packaging with gel packs, sent via expedited carrier service to guarantee arrival within the safe temperature window.

Because temperature integrity can't be verified after delivery, refrigerated items cannot be returned once they've left our facility.

Yes. We ship to rural routes, PO boxes, and farm addresses across all 50 states. If USPS, FedEx, or UPS can reach you, we can deliver there.

For rural properties with unclear driveways, we recommend using your official 911 address for the fastest delivery.

You have 30 days from the delivery date to return unopened, non-prescription products for a full refund. Prescription medications cannot be returned once they've left our pharmacy, per federal regulation.

Start your return at ruralking-returns — the eligibility checker will tell you exactly where you stand in 30 seconds.

No. Every eligible return ships free. We email you a prepaid label — print it at home or bring the email to any Rural King store.

You can also drop the package at any of our 160+ Rural King store locations at no cost.

Once we receive your return, refunds process within 3–5 business days to your original payment method. You'll receive an email confirmation the moment it's issued.

If you dropped the package at a Rural King store, the refund typically initiates within 24 hours of the store scan.

Yes. During the return flow, choose "Exchange" and we'll ship the replacement as soon as the return is scanned by the carrier.

You don't wait for the return to arrive at our warehouse — the replacement goes out immediately. No double shipping.

Damaged shipments are on us. Call 1-800-738-6337 or start a return and choose "Arrived damaged". We'll ship a replacement immediately — no return required in most cases.

If the item needs to come back for quality review, we'll email you a prepaid return box. You won't pay a cent.

Yes. Rural King Pet Pharmacy carries cattle, horse, goat, and poultry health products alongside traditional dog and cat medications — because rural families need one pharmacy for every animal on the property.

Browse the Livestock & Equine category on our homepage.

Some do, some don't. Pour-on dewormers, fly control, and most mineral supplements are over-the-counter. Antibiotics and prescription-only dewormers require a valid veterinarian prescription — we verify through the Vet Portal, same as pets.

Yes. We carry 1-gallon pour-on dewormers, 5-pound joint supplement buckets, and other farm-scale quantities that smaller pharmacies don't stock.

Need something specific in bulk? Call 1-800-738-6337 and we'll source it.

Yes. Our Horse Joint Supplement is a glucosamine, chondroitin, and MSM formula designed for working horses and aging joints. Available in 5 lb buckets.

Also available on AutoShip — save 15% on every refill.

Yes. We carry water-soluble poultry vitamin packs for backyard flocks and commercial operations alike. Supports immune function, egg production, and overall flock health.

You can checkout as a guest, but we recommend creating an account. It lets you track orders in real time, manage AutoShip loops, store pet profiles, and access prescription renewal history — all in one dashboard.

Yes. Add as many pets as you have — dogs, cats, horses, livestock. Each profile keeps prescriptions, orders, and dosage data aligned with the Vet Portal.

When you order, just select which pet the medication is for. We keep them separate.

Update your shipping address in the Settings tab of your account. Changes made at least 48 hours before an AutoShip ship date take effect on that loop.

Iterable sends a confirmation email the moment the change lands.

Yes. Every order you've placed lives in the Orders tab of your account. Click any order to see the full detail — items, tracking, invoice.

Every order has a one-click Reorder button. Turn on AutoShip during reorder and save 15% on every future shipment.

Call 1-800-738-6337 and ask for account closure. We'll verify your identity and close the account within 24 hours. Per HIPAA, some records are retained for regulatory periods, but your login and marketing preferences are wiped immediately.

If you're closing because of an issue, tell us what went wrong — we might be able to fix it.

We accept all major credit and debit cards — Visa, MasterCard, American Express, Discover — plus Apple Pay and Google Pay.

We also accept HSA and FSA cards where applicable for prescription medications. If you're unsure if a specific purchase qualifies, call your HSA/FSA provider.

Yes. We're PCI DSS Level 1 certified — the highest level of payment security in the industry — and HIPAA compliant.

Your payment information is encrypted and never stored on our servers. All data is transmitted over TLS 1.3. We're independently audited annually.

Your AutoShip charges on the ship date, when the order enters the pipeline at Stage 01 (Order Placed). You'll get an email reminder from Iterable 3 days before each charge, so no surprises.

You can skip, delay, or cancel any AutoShip shipment up to 48 hours before the ship date without any charge.

One promo code per order, but AutoShip discounts stack with most promo codes. So a first-time customer using RKPAW25 on an AutoShip order gets both 25% off and the standing 15% AutoShip discount.

New AutoShip subscribers can use RKING50 for 50% off their first shipment.

Yes. We offer a standing 10% discount for veterans, active military, and seniors 65+.

Verify once through ID.me and the discount applies automatically to every future order. You don't have to re-verify.

Yes. We're licensed in all 50 states through the Florida Board of Pharmacy, HIPAA compliant, PCI DSS Level 1 certified for payments, and a member of the National Animal Supplement Council.

Every prescription is reviewed by a licensed PharmD before it ships. We're operated in partnership with PetMeds — a company that's been licensed and operating since 1996.

Call your veterinarian immediately if the reaction is severe — difficulty breathing, collapse, or seizures. For milder reactions (vomiting, lethargy, itching), call us at 1-800-738-6337 and we'll connect you with a pharmacist.

Adverse events are reported to the FDA's Center for Veterinary Medicine. Your vet and our pharmacist will coordinate the report.

We're HIPAA compliant. Your protected health information is safeguarded in accordance with federal law — encrypted in transit and at rest, access-controlled, and never sold.

You can request a full copy of your data at any time from your account. We also honor all CCPA and state privacy rights.

No. We ship within the United States and its territories only. This is because prescription medications are regulated differently by each country, and we can only guarantee regulatory compliance for US shipments.

1-800-738-6337, seven days a week, 8am–11pm ET. A real person answers — no phone tree, no bots, no long hold times.

For prescription questions, a licensed pharmacist is available during those same hours.

Yes. If two pets take the same medication (or different products on the same cadence), you can combine them into a single AutoShip loop with one ship date. Saves on shipping and keeps the schedule simple.

During setup, just assign each item to the right pet profile.