Every support case is tracked in Salesforce Service Cloud. Cases link straight to your orders in the OMS, and every message we send fires from Iterable. See the full architecture.
How this works
Real People · Seven Days a Week

Need a hand? Call us. A real person picks up.

Rural King Pet Pharmacy support answers calls, chats, and emails seven days a week. Call 1-800-738-6337, start a live chat, send an email, or schedule a callback. Every case is tracked in Salesforce Service Cloud. Licensed pharmacists answer medication questions during business hours at no charge.

Call 1-800-738-6337 Start Live Chat
Real Person Answers
Licensed Pharmacists On Call
Live Chat During Hours
Callback Scheduling
A customer care specialist wearing a headset, ready to help pet parents

"They stayed on the phone until every question was answered."

— Verified customer, rural Missouri
  • Phone Wait: ~25 seconds
  • Live Chat Wait: ~1 minute
  • Email Reply: ~4 hours
  • Callback Available: Starting now
What's on this page Jump to any section
01 Find the right help 02 Your recent cases 03 Contact methods 04 Live chat 05 Schedule a callback 06 Order lookup 07 How we escalate 08 Search help 09 Browse topics 10 Send a message 11 Business hours 12 Quick answers
Start Here

What do you need help with?

Three quick questions. We'll route you to the right self-serve path — or straight to the right human.

Step 1 of 3
What do you need help with?
Step 2 of 3
How fast do you need help?
Step 3 of 3
One more — how do you want to reach us?
Here's where to go

Talk to a customer care specialist

Call us at 1-800-738-6337 and a real person will pick up in about 30 seconds. Your case will be tracked in Salesforce Service Cloud.

Your context travels with you Topic: Order status · Urgency: Right now
Call 1-800-738-6337
Salesforce Service Cloud

How do I see the status of my support case?

Every Rural King Pet Pharmacy support case is tracked in Salesforce Service Cloud. Cases link to their orders in the OMS, and every customer message fires from Iterable. You can see open and resolved cases, the agent assigned, and the linked order directly on this page.

Your Recent Cases

Your last 5 support cases across all channels. Cases are linked to their orders in the OMS.

Salesforce Service Cloud
Open Cases
2
Awaiting action
Resolved (30d)
6
Avg. 4.2 hours
Linked Orders
4
OMS synced
SFSC · Case management OMS · Order sync Iterable · Customer messages Vet Portal · Rx verification Middleware · Carrier routing
Three Ways to Reach Us

How do I contact Rural King Pet Pharmacy?

Rural King Pet Pharmacy support answers calls, chats, and emails seven days a week. Call 1-800-738-6337 toll-free, start a live chat during business hours, or email customerservice@ruralkingpetpharmacy.com. Every case is tracked in Salesforce Service Cloud, so nothing gets lost.

Call or Text

Fastest way to get an answer. A real person picks up. No phone tree.

1-800-738-6337
Toll-free · 7 days a week Call Now

Email Us

Best for non-urgent questions, prescription transfers, and paperwork.

customerservice@
ruralkingpetpharmacy.com
Reply within 1 business day Send Email

Live Chat

Instant answers for order status, AutoShip changes, and account questions.

Available Now
During business hours Start Chat
Try It

How does live chat work?

Live chat connects you to a Rural King Pet Pharmacy specialist during business hours. Ask about order status, AutoShip changes, prescriptions, returns, or livestock medications. This is a working demo of the live chat experience — type a question or tap a suggestion chip below.

Rural King Pet Pharmacy Support Online · Typically replies instantly
Hi there. I'm Alex from Rural King Pet Pharmacy support. Ask me about an order, a prescription, AutoShip, shipping, or returns. Or tap a suggestion below.
Don't Wait on Hold

Can I schedule a callback instead of waiting on hold?

Yes. Pick a time that works for you and a Rural King Pet Pharmacy specialist will call you back. No hold time. Choose the topic, the time slot, and whether you want a phone call or a text. The callback is confirmed via email from Iterable and tracked as a case in Salesforce Service Cloud.

Schedule a Callback

Three quick questions and a time slot. That's it.

What's the call about?
Topic for callback
When works best?
Preferred time slot
How should we reach you?
Callback channel

Great — we'll call you this morning.

A Rural King Pet Pharmacy specialist will reach out between 8 AM and 12 PM ET about your order. If anything changes, you can reschedule from your account.

Case opened in SFSC Confirmation via Iterable
30-Second Lookup

How do I track my order without logging in?

You can look up any Rural King Pet Pharmacy order without logging in. Enter your order number or the email you used at checkout. You'll see the shipping status, the pipeline position, and a link to full tracking. Demo codes you can try: RK-847291, RK-562914, RK-306712, RK-193482.

Order Lookup

We'll pull up the shipment details instantly. No account needed.

Step 1 — How would you like to find your order?

Lookup method

Step 2 — Enter your details

Step 3 — Here's what we found

Order #RK-847291 — Shipped

Left our Delray Beach pharmacy on April 9. Out for delivery today via USPS. Expected arrival: before 8 PM local time.

Pipeline position Middleware Iterable
See Full Tracking
How We Escalate

What happens if the first person can't solve my problem?

If the first Rural King Pet Pharmacy specialist can't solve your problem, they know exactly who can — and they stay with you until it's done. Escalation runs four tiers: Customer Care, Senior Specialist, Licensed Pharmacist, and Supervisor. Every handoff stays inside Salesforce Service Cloud so nothing gets lost.

Tier 1 · Customer Care Order status, AutoShip changes, account questions, shipping.
SFSC
Tier 2 · Senior Specialist Complex billing, insurance coordination, prescription transfers.
SFSC OMS
Tier 3 · Licensed Pharmacist Dosage, interactions, side effects, compounded medications.
SFSC PIM
Supervisor · Final Review If nothing else resolves it, a supervisor takes ownership until it does.
SFSC
Help Topics

What topics does Rural King Pet Pharmacy support cover?

Rural King Pet Pharmacy support covers order tracking, AutoShip management, prescriptions, returns and refunds, account and billing questions, medication questions for dogs, cats, horses, and livestock, and shipping. Browse the self-serve topics below — or call 1-800-738-6337 if you'd rather talk it through.

  • Track My Order

    Real-time tracking for every shipment, in your inbox and in your account.

    Track an order

  • Returns & Refunds

    Returns on unopened products. Prorated refunds on Rx. Free prepaid labels.

    See return policy

  • Prescriptions

    New prescriptions, transfers from another pharmacy, and refill questions.

    How Rx works

  • AutoShip

    Change delivery frequency, skip a shipment, update payment, or pause AutoShip.

    Manage AutoShip

  • Medication Questions

    Side effects, dosing, interactions, storage. Talk to a licensed pharmacist.

    Ask a pharmacist

  • Livestock & Equine

    Cattle dewormers, horse meds, poultry health, farm-scale supplies.

    Shop livestock
Send a Message

Can I send a message instead of calling?

Yes. Fill out the form and a Rural King Pet Pharmacy specialist replies within one business day. Messages are best for non-urgent questions, prescription transfers, and documentation requests. Your message opens a case in Salesforce Service Cloud and a confirmation lands in your inbox from Iterable.

Please enter your name.
Please enter a valid email address.
Please choose a topic.
Please enter a message (at least 10 characters).
On submit: Case in SFSC Confirmation via Iterable
Hours

What are Rural King Pet Pharmacy support hours?

Rural King Pet Pharmacy customer care is available Monday through Friday 8 AM to 10 PM ET, Saturday 9 AM to 6 PM ET, and Sunday 10 AM to 6 PM ET. Live chat runs during the same window. Licensed pharmacists are on call during all business hours.

When We're Here

All times Eastern. Pharmacists on call during business hours for medication questions.

  • Monday8:00 AM – 10:00 PM
  • Tuesday8:00 AM – 10:00 PM
  • Wednesday8:00 AM – 10:00 PM
  • Thursday8:00 AM – 10:00 PM
  • Friday8:00 AM – 10:00 PM
  • Saturday9:00 AM – 6:00 PM
  • Sunday10:00 AM – 6:00 PM
  • Live ChatMon–Fri, 8 AM – 10 PM ET
Common Questions

Support questions people ask most

Fast answers before you pick up the phone.

Log into your account and click Order History to see real-time tracking for every shipment. You'll also receive an email with tracking the moment your package leaves our pharmacy. If it's been more than 5 business days and tracking hasn't updated, call us at 1-800-738-6337.
OMS Middleware
Was this helpful?

Ask your current pharmacy to transfer the prescription to us — they'll need our pharmacy license number, which is on our Pharmacy License page. You can also have your veterinarian call us directly at 1-800-738-6337, or upload a photo of your written prescription through your Rural King Pet Pharmacy account.
SFSC Vet Portal
Was this helpful?

Yes, and you can do it in about thirty seconds. Log into your account, open AutoShip, and click Reschedule on any shipment. Skip a delivery, move it up a few days, or push it back a few weeks. No phone call required, and no penalty for changes.
Ordergroove Iterable
Was this helpful?

Unopened, non-prescription products — including food — can be returned within 90 days of receipt for a full refund. Prescription medications can't be returned to inventory per federal regulation, but we offer prorated refunds up to 30 days after ship. Damage or wrong items must be reported within 72 hours. Refunds process within 3–5 business days after we receive the return.
OMS SFSC
Was this helpful?

Call 1-800-738-6337 and ask for the pharmacist on duty. A licensed PharmD is available during all business hours to answer questions about dosage, side effects, interactions, storage, or anything else about your pet's or livestock's medication. There's no additional charge for pharmacist consultations.
SFSC PIM
Was this helpful?
See All FAQs
Quick Answers

Quick answers about Rural King Pet Pharmacy support

Short, direct answers to the questions people ask most.

What is the phone number for Rural King Pet Pharmacy?
Call 1-800-738-6337 toll-free. A real person picks up — no phone tree. Average call wait time is about 30 seconds. Available seven days a week.
What are your support hours?
Monday through Friday 8 AM to 10 PM ET, Saturday 9 AM to 6 PM ET, Sunday 10 AM to 6 PM ET. Live chat runs the same window. Licensed pharmacists are on call during all business hours.
Can I talk to a pharmacist?
Yes. Call 1-800-738-6337 and ask for the pharmacist on duty. A licensed PharmD answers questions about dosage, side effects, interactions, storage, and anything else about your pet's or livestock's medication. No additional charge.
How do I check the status of a support case?
Every case is tracked in Salesforce Service Cloud. Log into your account, or use the Your Recent Cases panel on this page, to see open and resolved cases, the agent assigned, and the linked order in the OMS.
Can I return prescription medication?
Prescription medications cannot be returned to inventory per federal regulation. Prorated refunds are available up to 30 days after ship. Unopened non-prescription products — including food — can be returned within 90 days.
Do you carry livestock and horse medications?
Yes. Rural King Pet Pharmacy carries cattle pour-on dewormers, horse joint supplements, poultry health products, and other livestock medications alongside dog and cat products. One pharmacy for every animal on the property.
How do I schedule a callback?
Use the callback scheduler on this page. Pick the topic, the time slot, and whether you want a phone call or a text. A specialist calls you back on your schedule. No hold time. Confirmation arrives by email from Iterable.
What if the first person can't solve my problem?
If Tier 1 Customer Care can't solve it, they hand off to a Senior Specialist, then a Licensed Pharmacist, and finally a Supervisor. Every handoff stays inside Salesforce Service Cloud, so nothing gets lost between tiers.
Power User

Are there keyboard shortcuts?

Yes. Rural King Pet Pharmacy supports keyboard shortcuts for common actions — open search, open cart, jump to help search, back to top, and close any modal or drawer. Every interactive element is reachable with a keyboard alone. No mouse required.

Skip to main content TabEnter
Open search /
Open cart C
Close any modal or drawer Esc
Jump to help search H
Back to top T

Our Accessibility Commitment

We build for every pet parent — including those using screen readers, keyboard navigation, or assistive technology.

WCAG 2.1 AA Conformance Every page tested against the Web Content Accessibility Guidelines at the AA level.
Full Keyboard Navigation Every interactive element reachable and operable with a keyboard alone. No mouse required.
Screen Reader Optimized Semantic landmarks, ARIA labels, live regions, and descriptive alt text on every page.
Reduced Motion Respect All animations automatically disable when your device requests reduced motion.
Color Contrast Certified All text meets or exceeds 4.5:1 contrast ratio. Large text meets 3:1 minimum.
Accessible Authentication Account and form flows work with password managers and assistive input methods.

Still need a hand?

Call, chat, email, or schedule a callback. A real person answers. Every case is tracked in Salesforce Service Cloud, so nothing falls through the cracks.

Call Now Schedule Callback